Warranty, Replacement and Repair/Paid Repair
If a X-Scan product is found to be defective, you can request an RMA (Return Material Authorisation) claim for repair or replacement. You must first contact X-Scan so we can verify whether your product is within its warranty period or not. Please provide your company name, X-Scan product number, serial number, and a short description of the problem, etc.
Steps:
- Please contact X-Scan for troubleshooting advice.
- If we are unable to resolve your issue via troubleshooting, we will provide you with an RMA number and RMA instructions.
- If the product is within its warranty period, X-Scan will repair the product at no cost and cover the shipping costs; if the product is outside of warranty conditions, any repair will be chargeable, and you will pay for the shipping cost. X-Scan will issue a quotation for the repair.
- Please follow the RMA number and RMA instructions and send back the product.
- X-Scan will send back your product once it is fixed.